Dhahran, Eastern Province · Information Technology
MUST HAVE Skills: Desktop - SCCM 2007/2012, Imaging Level: L2
Imaging (Installing OS) & Patching for End user devices and standardize the process using GIB existing SCCM tool
OS Imaging: Build, test, implement and regularly upgrade OS image for new desktop/laptop or as per customer specific requirements
Testing of new/old Hardware/software products for compatibility and performance.
Understand the new requirements / applications of customer and facilitate the testing of the same during UAT/pilot.
New Technology/Product Evaluation and Implementation::Understand, evaluate, carry out pilots, recommend, take approval and implement new products and technologies at customer premises to keep up with the market place.
Knowledge Management: Create SOP’s for known solutions and script whichever possible
Audits::Provide support and assistance to customer IT team for audits being conducted in customer premises
Fine tune, optimize existing SCCM environment.
The Resource support engineer managing complex and high end servers for Microsoft premier clients on System Centre Operations Manager 2007/2012
Analysing the complex server hierarchies for client environments and providing a resolution for the same by doing root cause analysis.