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EUC Lead
Dhahran, Eastern province · Information Technology- Troubleshooting & fixing desktop / laptop OS, e-mail client (MS Outlook/Lotus notes, printer / scanner, print queue related L3 level issues
- Mentoring FMSs teams unresolved issues
- Leading the FMS Team
- Ability to quickly analyze & diagnose technical problems
- Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
- Problem determination and resolution within SLA's
- Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
- Ability to acquire; new skills & keep them updated
- Work with Local & Global Teams
- Proactive and clear communication skills
- Quality and Process Knowledge
- Should be good in client communication skills
- Should have good knowledge on End point patching and testing.
- Vendor Coordination and support
- Good knowledge on IMAC processes
- Good knowledge on local area network issues (LAN), DHCP client etc.) and Hub Rooms support.
- Good knowledge on antivirus software and check virus definition auto updates
Kind Regards,
Jobskey Search and Selection
KSA Office -- Email: Consultant@jobskeysearch.com| Website: www.jobskeysearch.com
Resumes@Jobskey.com | Website: www.jobskey.com
Jobskey Search and Selection
KSA Office -- Email: Consultant@jobskeysearch.com| Website: www.jobskeysearch.com
Resumes@Jobskey.com | Website: www.jobskey.com