Proven work experience in leading or mentoring in an service delivery management role;

Minimum 5 years of experience in service delivery roles;

Experience of working in a public transportation organisation would be advantageous, but not essential;

ITIL or COBIT Certified at “Foundation” or equivalent;

BSc of Science or Business Administration or higher;

Excellent organisational skills with ability to manage multiple services;
Clear communicator with problem-solving aptitude;
Proficiency in English.