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Level 1 Support Specialist

Shoreditch, London
Jobskey Consultancy UK LTD is looking for "Level 1 Support Specialist" for its Client in London, UK.

Experience: 3- 5 years of experience
Employment type: Permanent
Domain: Management & Operations role within the Media industry
Location: London, UK

Job Description:
We are currently hiring Level 1 Support Specialists to work within our Operations team to help support our customers with our content distribution platforms.

Responsibilities:
- Provide fast and accurate customer service.
- Learn our platforms and advanced troubleshooting of our streaming architecture.
- Work effectively with our content delivery teams to achieve results.
- Execute our extensive anti-piracy measures.
- Document and retain ever-evolving workflows and resolutions.

You Bring Us:
- Fearlessness and pro-activeness. We deal with live video and data.
- Every minute counts. Make fast decisions and have them be right.
- Customer service experience. Strong written communication.
- Able to work shift patterns, including weekends and overnights - we’re a 24/7/365 operation.

Required skills and experience:
- Minimum 1-2 year's experience in a B2B contact centre environment.
- Minimum 1-2 year's experience in a B2C contact centre environment.
- Strong written customer service experience.
- Experience of working with ticketing systems such as Zendesk.
- Microsoft Office inc. Outlook, & Google Docs.

Desired skills and Experience:
- Digital customer contact experience, preferably within a streaming or sports environment.
- Experience troubleshooting Android & iOS device issues.
- Tech savviness – you’re up-to-date with the latest trends.
- Sports fan, with working knowledge of sports websites.
- Fearlessness and pro-activeness. We deal with live video and data.

Note: Candidate with work permit in UK can apply
Kind Regards,

Jobskey Consultancy

KSA Office 
-- Email: Consultant@jobskeysearch.com| Website:  www.jobskeysearch.com
UK -- Email:  Resumes@jobskey.co.uk | Website: www.jobskey.co.uk
India -- Email: Resumes@Jobskey.com | Website: www.jobskey.com 
 

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