SCM Consultant is Responsible to Provide Functional Support of the Implemented Oracle Supply Chain technology Modules and to help business users, train them, investigating root cause of any reported issues in Oracle Supply Chain Modules in coordination with Oracle Supply Chain Senior Consultant. To Work with Oracle Supply Chain Senior Consultant in any tasks related to testing or documenting new solutions.
• Oracle User Support -Interact with user community providing excellent user support for Oracle Supply Chain applications and related business processes.
-Provide level (2) support for any escalated with the users, hand holding and respond to queries.
-Raise support tickets with Oracle support and follow up for solution to ensure the timely resolution of issues.
-Provide user training to users on new functionalities.