Jobskey Consultancy is recruiting for the role "IT technical support" in Riyadh, Saudi Arabia.
Education and Qualification:
- Candidate must have diploma degree or higher in Computer science or any related major or equivalent experience.
- Candidate must have experience at least I year on IT technical support,
- Candidate must be fluent in English language.
- Knowledge of Microsoft Office products, databases, and web applications.
- Good understanding of computer systems, mobile devices, printers, scanners, and other tech devices.
- Excellent communication skills and customer-oriented and cool- tempered
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Walk the customer through the problem-solving process.
- Provide accurate information on IT products or services.