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Customer Success Manager - Supply Chain

Tokyo, Tokyo
Customer Success Manager - Supply Chain
Location: Tokyo, Japan
Experience: 10+ Years 

Job Profile:
  • Drive customer success strategies into their customers so achieving adoption and expertise within Client's solutions.
  • Serve as primary point of contact for any non-commercial relations and general escalation management 
  • Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization) 
  • Understand customers’ industry and business processes
  • Own strategic customer account meetings and regular check-ins
  • Develop and manage a long-term adoption and value realization plan for each customer
  • Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS
  • Provide value-added recommendations to customers on industry trends and best practices
  • Build and maintain relationships with key C Level customer sponsors
  • Lead, schedule, and prepare for business reviews with stakeholders 
  • Serve as a customer advocate in driving industry 
  • Perform business development within their accounts, identifying cross-selling, and up-selling opportunities
  • Identify strategic risks and take action for resolution
To be successful for the role you will need:
  • 10+ years of consulting, professional services, implementation, customer success management, or account management experience
  • Ability to travel
  • Excellent written and verbal communication & presentation skills
  • Strong negotiation and stakeholder management skills 
  • Experience in interacting with C-Suite Executives
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture
  • Data-driven with a commitment to drive/track consistent engagement process
  • Strong business and analytical acumen
  • Knowledge and understanding of SaaS technology landscape
  • Degree standard qualification
Kind Regards,

Jobskey Consultancy

KSA Office 
-- Email: Consultant@jobskeysearch.com| Website:  www.jobskeysearch.com
UK -- Email:  Resumes@jobskey.co.uk | Website: www.jobskey.co.uk
India -- Email: Resumes@Jobskey.com | Website: www.jobskey.com 
 

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