SAP CRM Solution Architect ISU

Location: Dammam, Eastern Province, Saudi Arabia
Date Posted: 11-07-2017
SAP CRM & IS-Utilities specific solution architect/consultant for Customer Care and Billing Solutions including:
  • SAP CRM
  • Marketing
  • Sales
  • Service
  • CTI Integration
  • ISU Billing & EDM
  • Device Management
  • FICA
  • Multichannel Contact Centre – IVR, MCF, FIORI, Online, Mobile etc.
  • Smart Meter Integration

Key Responsibilities
As a senior architect you would also be expected to contribute to practice growth through supporting the development of new proposals, providing SME expertise in coaching our more junior practitioners and supporting new offerings by providing thought leadership. 
  • Take ownership of the overall solution design and ensure that system requirements are translated effectively into solutions, including review and assurance of Service Provider design documentation
  • Create architectural solutions through design review and final review according with best practice within SAP CRM.
  • Provide strong engagement and technical leadership with stakeholders. 
  • Provide detailed roadmaps for the SAP environment and it’s interfaces with external systems.
Strong SAP modules experience; CRM 7, Customer Management, Metering, billing, FI-CA and payments.  
Kind Regards,
Najia Mufti
Recruitment Officer

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