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Client Relationship Manager ( Transport & Logistics)

Croydon, England · Transportation/Logistics
Jobskey Consultancy UK LTD is actively recruiting Client Relationship Manager to manage both the Customer Service and Service Assurance teams, 
  • Manage the Customer Service and Service Assurance personnel and processes
  • Ensure adequate resource is available at all times to cover demand
  • Produce meaningful and timely service performance reports to the rest of the business
  • Escalation point for customer queries and service issues
  • Support the account management functions in regards to customer service – client specific responses and summaries
  • Recruitment, training and coaching for new and existing agents
  • Communicate between clients and any internal departments to resolve all service issues, monitoring the process until a successful outcome is achieved
  • Incident reporting to the rest of the business
  • Able to “jump in” and support team whenever required to maintain service standards
  • Ensure consistency and logic applied to customer resolutions
  • Ensure internal and customer SLA’s are met
  • Support the customer experience from service assurance, customer service and through to account management
We are looking for…
  • Confident, empathetic approach towards external clients, and internally with all operational areas within ALG
  • Confident and organised manager
  • Well spoken English and excellent written skills
  • PC literate – Word and Excel essential
  • Good time management
  • Ability to prioritise and perform well under pressure
  • A willingness an enthusiasm to learn and to train and share knowledge
  • Previous customer service experience
  • Problem solving skills
  • Attention to detail
Shift: Monday- Friday 09:00 – 17:30
Location : Croydon
 If interested send your CV to resumes@jobskey.co.uk
Kind Regards,

Jobskey Consultancy

KSA Office 
-- Email: Consultant@jobskeysearch.com| Website:  www.jobskeysearch.com
UK -- Email:  Resumes@jobskey.co.uk | Website: www.jobskey.co.uk
India -- Email: Resumes@Jobskey.com | Website: www.jobskey.com 

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