Unit Head - Sales Operations (Insurance Company)

Location: Dubai, Dubai, United Arab Emirates
Date Posted: 23-06-2018
The Unit Head-Sales Operations is responsible for managing the after sales operations with the Brokers and Direct Clients; the incumbent will work closely with Sales, Operations, Underwriting and Customer Service.

Main Responsibilities:

1. D
evelop and maintain the relationship with the Brokers and Direct Clients in accordance with Company's Strategy whilst ensuring compliance with local and International Regulations
2. Manage the sales operations and customer support team and ensure set KPIs are achieved
3. Ensure compliance with Laws and Regulations for customer enrollment and liaise with Underwriting and Operations whenever required
4. Monitor Clients service levels and ensure adherence to TATs
5. Provide support to SVP in CRM management
6. Ensure quality & consistency across all brokers and clients activities and recommend process improvement when needed.
7. Ensure Company core competencies, values, policies & procedures are implemented across the teams.
8. Miscellaneous tasks within the scope of work, as assigned by the direct manager
Kind Regards,

Jobskey Consultancy

Saudi Arabia
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